Dashboard eNPS Page

eNPS Page

The eNPS page enables the analysis of employee engagement down to specific cohorts and the ability to look at trends for eNPS scores over time. An HR Administrator could, for example, visit this page to track if a recently instituted program has affected engagement ratings (as measured by eNPS) after being rolled out to employees or subsets of employees.

eNPS Score Drill-down Page

eNPS Breakdown

This visualization provides additional insights into the underlying ratings given by employees to the eNPS question on the employee engagement survey (shown below). 

eNPS Question

The eNPS breakdown chart provides an HR Administrator with a more detailed view into the relative "strength" of employees' opinions as they answered the question, for example, the number of detractor employees who gave a rating of 0 vs. those who gave a rating of 6. Presumably, those rating a 0 are more dissatisfied or more strongly disagree with the eNPS statement than those who gave a rating of 6.

In addition to viewing your eNPS score breakdown, you can also download a list of additional feedback answers you have received if you have the Additional eNPS Feedback field enabled by using the Download CSV option located in the upper right of your eNPS Breakdown chart.

eNPS Trendline

The trend chart will display the historical eNPS scores across all employees and selected cohorts for the selected period.  The chart compares the historical eNPS scores for up to 4 different cohorts and the overall employee satisfaction. Individual points on the trend chart are hoverable and will display a tooltip with the actual value at that point. Selecting a point from the trendline will update the satisfaction score radar chart to allow for a visual correlation between eNPS Scores and potential satisfaction factors that might explain the higher or lower eNPS Score.

eNPS Trendline

Cohort eNPS

The table provides a per-cohort view of eNPS scores for the selected period and details of each cohort's distribution of detractors, passives, and promoters. In addition to the % of promoters, passives, and detractors, the chart will also display the average rating given by those employees. Like the eNPS Breakdown chart above, this may provide HR Administrators with additional insights into the "strength" of employees' opinions as they answer the eNPS question. For example, a lower average rating (closer to 0) among detractors would indicate more substantial dissatisfaction.

Cohort eNPS Breakdown

The Cohort eNPS table results can also be downloaded as a CSV File to allow further analysis or visualization in your preferred spreadsheet or BI tool.

Cohort eNPS Download to CSV

The resulting CSV file will contain the following columns of information:

Cohort eNPS Download CSV in Excel  

Cohort Text Name of the Cohort
eNPS Score Number eNPS Score (-100 to 100) calculated as the % promoters minus % detractors.
Detractors % Percentage Percentage of Responses that were Detractor ratings (rating of 0..6) 
Detractors # Number Number of responses that were detractors (rating of 0..6)
Detractors Average Number The average rating across detractor responses (0..6)
Passives % Percentage Percentage of responses that were passive ratings (rating of 7 or 8)
Passives # Number Number of responses that were passives (rating of 7 or 8)
Passives Average Number The average rating across passive responses (7..8)
Promoters % Percentage Percentage of Responses that were Promoters ratings (rating of 9 or 10) 
Promoters # Number Number of responses that were passives (rating of 7 or 8)
Promoters Average Number The average rating across promoter responses (9..10)